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[조직행동론] CH18. Managing Change and Stress(영문)에 대한 자료입니다.
목차
Ch. 18 Learning Objectives
Forces of Change
Forces that Stimulate Change in Organizations
Types of Organizational Change
Lewin’s change model
Assumption underlying this model
Kotter’s Eights Steps for leading Organizational change
LO.7 Alternative Strategies for
overcoming resistace to Change
LO.8 Dynamics of Stress
LO.9 Moderators of Occupational Stress
Three types of Moderators
Social Support
Hardiness
Type A Behavior
Type A Behavior
본문내용
Fight or flight response
Defining Stress
Stress : Behavioral,physical or psychological response to stressors
Eustress : Stress that is good or produces a positive outcome
Job demands
Work overload
Underload and monotony
Role conflict
Role ambiguity
Job security
Group dynamics
Managerial behavior
Harassment
Culture
Structure
Technology
Introduction of change in work conditions
Family
Socioeconomic status
Commuting time
Noise,heat,crowding
Air pollution
Cognitive Appraisal of Stressors
Primary appraisal : determining whether a stressor is irrelevant, posivtive , or stressful
Secondary appraisal : Assessing what might and can be done to reduce stress
Coping Strategies
Control strategy
Escape strategy
Symptom management strategy