소개글
[국제통상] 인터넷 쇼핑몰 하프클럽의 고객서비스(영문)에 대한 자료입니다.
목차
"By associating fashion and IT to its best, Tricycle is the leading Fashion e-biz company"
1.Center of Online fashion distribution, Tricyle!
2.A Powerful Leap for the fashion portal
3.Dreaming towards the Global Market of the Greater world!
Pre- Transaction
1.Pre-Transaction elements
2.Pre-Transaction elements from Half Club
Transaction
1.Halfclub's Transaction Elements
Post-transaction
1.Concept about post-transaction elements
2. Problems
3. Consultant
Problem & Solution
본문내용
2.A Powerful Leap for the fashion portal
With the succesful esperience from 'OGAGE(ogage.com)',which became the top fashion trend mall in just 1year after its launching in 2006, and "HALF CLUB", in march of 2007 TRICYLE launched its own brand 'MORRISCOMINGHOME(morriscominghome.com), giving it a leap in the industry.TRICYCLE contributed tremendously to korea's fashion industry.
3.Dreaming towards the Global Market of the Greater world!
TRICYCLE is the company that wants to the show the world the values of korean fashion.We are trying to enter the international market by meeting the needs of the foreign customer with korean fashion. In order to meet our goal we are using our experience from our previous brands and studying it with the leading professionals in the fashion industry. TRICYLE, with its first step in founing the China branch, will grow to be the leader in fashion industry of the world.
Pre- Transaction
1.Pre-Transaction elements
1) concept about pre-transaction elements
pre-transaction sets a climate for good customer service.
-written statements of customer service policy such as: when goods will be delivered after an order is placed. The procedure for handling returns and back orders so customer can know what kinds of service to expect. Therefore customer utilize division of time for delivery. It's also contribute to good relationship between customer and supplier , supplier establishes contingency plans for times when labor strikes of natural disasters affect normal service and creates organizational structures to implement customer service policy.