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[경영학] 제록스 아웃소싱 전략(영문)에 대한 자료입니다.
목차
1.Questions to Consider
2.Key Definitions
3.Case Study Team
4.The Industry
5.Industry Evaluation
6.Idustry Sales
7.The Company
8.Company Background Description
9.Background History
10.Xerox Introductions & Market Share
11.Yet, Net Income is Declining
12.Background Corporate Restructuring — 1992
13.Information Management
14.Information ManagementIT Strategy Consulting Firm Finds Problems
15.Centralizing IMWallington Presents at President’s Council Meeting — April, 1993
16.IM 2000 Reengineering ProjectMid-1993
17.Regional IM Infrastructure
18.Product Line Focus(Many different products per circle)
19.Problems Revealed
20.IM 2000 - Strategies
21.IM 2000 Internal Obstacles Remain
22.IM 2000External Forces Create Final Pressures
23.Outsourcing & Xerox:
What?
Why?
How?
24.What was and What is Outsourcing
25.What is Outsourcing?
26.Industry Trends in Outsourcing
27.Porter’s Five Forces
28.Reason for Five Forces
29.Basis of Competition
30.Need for Outsourcing is driven less by cost than…..
31.Top Reasons Companies Outsource
32.Reasons Companies do NOT Outsource
33.IT Outsourcing
34.Outsourcing Process
35.Phase I - Fact Gathering
36.Outsourcing Objectives
37.Xerox Benchmarking
38.Vendor Selection
39.Outsourcing Process
40.Phase II -Data Gathering and Request for Proposal
41.Outsourcing Process
42.Phase IV - Baseline Building and Evaluation
43.Lessons Learned - Xerox
44.Outsourcing Process
45.Phase V -Due Diligence & Contract Awarded
46.Managing the Outsourcing Relationship
47.Negotiate a Sound Contract
48.Global Complications
49.Xerox: Outsourcing Partnership
50Xerox: Status in June 1994
51.Xerox: Status 1996/1997
52.Contract Addendum
53.Conclusion
54.Summary - Decision
55.Summary - Process
56.Summary - Process
본문내용
“What you want” is essential
Clear objectives are key
Cross functional team is a necessity
A good contract requires a lot of data
Create a Shared Vision
Include Effective Performance Measures
Use Performance Incentives and Penalties
Establish Clear Communication Mechanisms
Develop a Clear Contingency Plan and Exit Strategy
Manage People Issues
Terms of the Agreement
Minimum Service Levels
Ownership & Confidentiality of Data
Warranty
Incentives
Disclaimers
Bankruptcy Contingency
Force Majeure
Performance Measures
Anticipate Change
Xerox “Satisfaction at the Low End and Dropping”
2000 Employees Transferred to EDS / 700 Remain
After 2.5 Years 15% of Proprietary System Replaced (Global View)
600 Novell LANs installed
1000’s Desktops and Printers Replaced
12 Person Xerox Team Established to Manage
Contract Amended in Sept 1996