소개글
국내 저가 항공사 고객 만족도 조사(영문)에 대한 자료입니다.
목차
1. Research Background
2. Research Purpose
3. Model of LCC industry
North America (Southwest Airlines)
Europe (Ryan air)
Asia (Air Asia)
4. Korean LCC Market Analysis
Low Cost Carriers Status in Korea
Barriers of LCCs in Korea
1. Research Background
2. Research Purpose
3. Model of LCC industry
North America (Southwest Airlines)
Europe (Ryan air)
Asia (Air Asia)
4. Korean LCC Market Analysis
Low Cost Carriers Status in Korea
Barriers of LCCs in Korea
5. Questionnaire
6. Data Statistics & Analysis
7. Strategies and recommendation
8. References
본문내용
Research Background
History of passenger airline industry
After 1910, the first passenger flight services developed in Europe and the USA
In 1960s, many airlines and passenger jets develops
In 1970s, various types of airline business models developed, and LCC appeared as well
참고문헌
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Buttle, F. 1996. “SERVQUAL: Review, critique, and research agenda”. European Journal of Marketing. 30,1, pp.8-32.
Crompton, J.L. and Love, L.L. 1995. “The predictive validity of alternative approaches of evaluating quality of a festival.” Journal of Travel Research. 34, 1, pp.11-24.
Cunnigham, L.F., Young, C.E. and Lee, M. 2002. “Cross-cultural perspectives of service quality and risk in air transportation.” Journal of Air Transportation. 7, 1, pp.3-27.
Fick, G.R. and Ritchie, J.R.B. 1991. “Measuring service quality in the travel and tourism industry,” Journal of Travel Research, 30,Fall,pp.2-9.
Fitzsimmons J. and Fitzsimmons M.J. 1994. “Service management for competitive
advantage.” New York: McGraw Hill Inc.
Fourie, C. and Lubbe, B., 2006. “Determinants of selection of full-service airlines and low-cost carriers: A note on business travellers in South Africa”, Journal of Air Transport
Management, 12, pp.98-102.
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