호텔신입종사원의 감정노동이 조직적응에 미치는 영향 -직업정체성의 조절효과를 중심으로-
분야
사회과학 > 관광학
저자
최우성 ( Woo Sung Choi )
발행기관
관광경영학회
간행물정보
관광경영연구 2012년, 제52권 341~363페이지(총23페이지)
파일형식
31600796.pdf [무료 PDF 뷰어 다운로드]
  • ※ 본 자료는 참고용 논문으로 수정 및 텍스트 복사가 되지 않습니다.
  • 구매가격
    6,300원
    적립금
    189원 (구매자료 3% 적립)
    이메일 발송  스크랩 하기
    자료 다운로드  네이버 로그인
    영문초록
    This study has two purposes. The first is to examine the relationship between emotional labor and adjustment to organizations. The second is to examine the moderating effect of the occupational identity(i.e., customer loyalty, cooperation and participation) on relationship between emotional labor and adjustment to organizations. The major findings of the study are summarized as follows: First, results showed that emotional labor had significant influence on the adjustment to organizations. Second, the moderating effect of the occupational identity on the relationship between emotional labor and adjustment to organizations, occupational identity(beliefs for autonomy, beliefs for services and sense of vocation) has shown a partial moderating effect. Considering on the basis of such results, hotels must develop education methods and policies to strengthen the occupational identity of employees as well as draw measures for minimizing emotional labor.
    사업자등록번호 220-87-87785 대표.신현웅 주소.서울시 서초구 방배로10길 18, 402호 대표전화.070-8809-9397
    개인정보책임자.박정아 통신판매업신고번호 제2017-서울서초-1765호 이메일 help@reportshop.co.kr
    copyright (c) 2009 happynlife. steel All reserved.