원저 : 치과위생사의 감정노동과 소진에 관한 연구
분야
의약학 > 기초치의학
저자
오혜영 ( Hye Young Oh ) , 진기남 ( Ki Nam Jin )
발행기관
한국치위생과학회
간행물정보
치위생과학회지 2013년, 제13권 제1호, 71~76페이지(총6페이지)
파일형식
1g100707.pdf [무료 PDF 뷰어 다운로드]
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    영문초록
    The purpose of this study was to examine the relationship of service education to the emotional labor of dental hygienists and influential factors for their job burnout. The subjects in this study were 155 dental hygienists, on whom a survey was conducted. The findings of the study were as follows: The respondents who ever received service education and were satisfied with that education were better at emotional regulation. After job burnout was classified into physical symptoms and psychological symptoms, a multiple regression analysis was carried out to explore what variables would affect the two subfactors. And it`s found that psychological symptoms were positively affected by emotional dissonance. The above-mentioned findings illustrated that service education had something to do with the emotional labor of the dental hygienists, and that the emotional labor of the dental hygienists had an impact on their job burnout.
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