호텔 종사원의 감정노동이 감정부조화 및 행동의도에 미치는 영향
분야
사회과학 > 관광학
저자
채신석 ( Sin Suk Chae )
발행기관
한국관광학회
간행물정보
관광학연구 2012년, 제36권 제7호, 237~258페이지(총22페이지)
파일형식
19701633.pdf [무료 PDF 뷰어 다운로드]
  • ※ 본 자료는 참고용 논문으로 수정 및 텍스트 복사가 되지 않습니다.
  • 구매가격
    6,200원
    적립금
    186원 (구매자료 3% 적립)
    이메일 발송  스크랩 하기
    자료 다운로드  네이버 로그인
    영문초록
    Emotional labor can be defined as the degree of manipulation of one``s inner feelings or outward behavior to display the appropriate emotion in response to display rules or occupational norms. The aim of this research was to investigate the emotional labor on emotional dissonance as it was perceived by hotel Foof and Beverage employees and to examine the effects of the emotional dissonance on job burnout and turn over intentions. Data were collected from hotel Food and Beverage workers at 10 five star hotels in Seoul. A total of 238 samples were finally used for the analysis. The result of factor analysis delineated four factors of the emotional labor: deep acting, surface acting, emotional deviance and naturally felt emotions. The results of the analysis showed that emotional labor, such as deep acting, surface acting, emotional deviance, had significant effect on emotional dissonance, while the expression of naturally felt emotions did not. The results also indicated that emotional dissonance had a significant influence on the job burnout, while it was not significantly associated with turnover intention. In contrast, the job burnout had a significant effect on turnover intention. Practical implications and limitation of the study are discussed within.
    오늘 본 자료
    더보기
    • 오늘 본 자료가 없습니다.
    본 학술논문은 한국학술정보㈜ 각 학회간에 저작권 계약이 체결된 것으로 HAPPY학술이 제공하고 있습니다.
    본 저작물을 불법적으로 이용시는 법적인 제재가 가해질 수 있습니다.
    사업자등록번호 220-87-87785 대표.신현웅 주소.서울시 서초구 방배로10길 18, 402호 대표전화.070-8809-9397
    개인정보책임자.박정아 통신판매업신고번호 제2017-서울서초-1765호 이메일 help@reportshop.co.kr
    copyright (c) 2009 happynlife. steel All reserved.