항공권 유통경로 변화에 따른 판매처와 여행행태별 선택속성 비교분석
분야
사회과학 > 관광학
저자
이경인 ( Kyung In Lee ) , 윤지환 ( Ji Hwan Yoon )
발행기관
한국관광학회
간행물정보
관광학연구 2011년, 제35권 제8호, 345~365페이지(총21페이지)
파일형식
19701898.pdf [무료 PDF 뷰어 다운로드]
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    The intense competitive environment which appeared after the eased regulations of the aviation industry made airlines to seek for a method to reduce the flight distribution cost. As a result, the airline industry has changed its major sales distribution channel to a direct sales through one`s web site instead of previous indirect sales through travel agency in order to arrange long-term relationships with consumers. This study devised a counter plan for travel agencies by recognizing changes in flight distribution channel and important characteristics that consumers consider when they buy flight tickets. Frequency analysis, factor analysis, t-test, and ANOVA test were performed using 1,730 valid samples that were collected by web pages of travel agencies. The result of this study showed that consumers recognized portal sites as more important distribution channel than travel agencies when they bought flight tickets, while they recognized travel agencies before airline companies for flight ticket dealers. Results from this study suggest that strengthened specialty of travel agencies is needed to differentiate from online portal sites.
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