여행사 종사원의 심리적 임파워먼트가 조직몰입 및 직무만족에 미치는 영향에 관한 연구
분야
사회과학 > 관광학
저자
박영진 ( Young Jin Park ) , 윤지환 ( Ji Hwan Yoon )
발행기관
한국관광학회
간행물정보
관광학연구 2012년, 제36권 제2호, 221~240페이지(총20페이지)
파일형식
19701986.pdf [무료 PDF 뷰어 다운로드]
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    영문초록
    The purpose of this research is to investigate the effect of psychological empowerment of travel agency employees towards organizational commitment and job satisfaction. To conduct this research, a survey was administered to 413 employees over a two-month interval through in-person data collecting techniques. The results of factor analysis, simple regression analysis and multiple regression analysis indicate that employees working at travel agency are mostly young and highly educated as it is shown in demographical characteristic. Improvement of job environment and system development are needed for young employees working at travel agency as women, in particular, prefer working at travel agency and organization commitment should be promoted by systematically managing psychological empowerment of the employee. This study was conducted to determine the effect of psychological as such as work autonomy, job competence, work significance, management reliability, and management dissatisfaction. In conclusion, managers should endeavor to raise job satisfaction and employee motivation as these characteristics, as evidenced in prior research, have been correlated with overall company performance and profit.
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