KS제품 품질우수성지수 모델 개선 방안에 관한 연구

분야
사회과학 > 경영학
저자
김태규 ( Tai Kyoo Kim ) , 김명준 ( Myung Joon Kim )
발행기관
한국품질경영학회
간행물정보
품질경영학회지 2013년, 제41권 제3호, 327~335페이지(총9페이지)
파일형식
23403824.pdf [무료 PDF 뷰어 다운로드]
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    영문초록
    Purpose: The purpose of this study is to suggest the modified ``Korean Standard-Quality Excellence Index`` model and analyze the improvement effect with survey data by comparing the properness between current and suggested model result. Methods: The collected data through the survey were analyzed using paired t-test and unbalanced ANOVA method for testing the consistency of two customer satisfaction evaluating categories and comparing the current model to suggested model for confirming the Improvement of performance. Results: The statistical analysis result shows that adjusted model using prior information improves the con-sistency between two customer satisfaction in case of short life-cycle product. Also long life-cycle product case, the result shows difference gap decreasing with same direction. Conclusion: Considering statistical model for QEI reflecting the characteristic of product group such as life cycle seems to be meaningful. Since index may be compared yearly base for checking the trend, careful approaching without big change should be considered for application.
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