ビジネス現場で求められる日本語の運用能力や行動に關する一考察
분야
어문학 > 일어일문학
저자
정규필 ( Chung Gyu-pil )
발행기관
한국일본근대학회
간행물정보
일본근대학연구 2017년, 제56권 59~82페이지(총24페이지)
파일형식
2e100593.pdf [무료 PDF 뷰어 다운로드]
  • ※ 본 자료는 참고용 논문으로 수정 및 텍스트 복사가 되지 않습니다.
  • 구매가격
    6,400원
    적립금
    192원 (구매자료 3% 적립)
    이메일 발송  스크랩 하기
    자료 다운로드  네이버 로그인
    국문초록
    本硏究では企業を經營している韓國人社長(2名。以下、KP1、KP2)に注目する。各自から質的デ一タを收集しエスノグラフィ一の手法やインタ一アクション能力の理論を援用し、ビジネス現場での日本語による仕事の遂行過程について探った。その後、そこから各自が考える現場で必要な日本語の運用能力や行動について考察した。
    KP1は日?「1.取引先の開拓」と「2.取引關係の成立及び發展」に勵んでいた。「1」に關し、定期的で繼續的な??行動が成功の一要因であり、この過程を理解し日本語で??ができる能力が求められている。「2」は「a.スケジュ一ル調整」から「b.會う時の??」の後「c.會議」を經て「d.別れの??」に至る一連の流れが觀察された。「a」は時間、參加者、場所、話題、使用機材等の調整であり、これが日本語でできるコミュニケ一ション能力と社會文化能力が必要である。「b」はお辭儀や握手と名刺が交わされており、それぞれの行い方に關する理解が望まれる。「c」は業務外話(衣食住等)が本論への円滑な移行の一助を擔っており、本論では專門的知識に加え、スピ一チレベル·シフトや聞き返す能力が必須である。「d」はお土産交換や??の後宿泊地までの案內という過程がみられた。
    KP2は「1.日本企業の開拓」と「2.(その)企業との業務遂行」に積極的であった。「1」のために、長年??と實績公表を平行しており、そこからパ一トナ一になりたい心とバイヤ一への對應が日本語でできるコミュニケ一ション能力の重要性が露わになった。「2」の過程で、ミスや失敗が露出し謝った經驗から、それが生じた時、謝罪や再發防止に關する話し合いができる能力が要求される。また、メ一ルと電話の使用頻度が高く、個人情報(部署名、職位、氏名等)の表明後本論に入るというル一ルの理解が役立つ。特に電話は本論に關する動的な會話であり、その際、話すスピ一ドと方言への對處、不明な意味に對する聞き返しや確認の迅速な言語化能力が强く求められている。
    영문초록
    This study focused on two Korean presidents who manage a company(KP1, KP2).Analyzing the qualitative data by using ethnography approach and theory of interaction competence, this study investigated the business process in Japanese and discussed Japanese language proficiency and behavior required in business field.
    KP1 worked toward 1) creating new business partner and 2) establish and develop business relationship. 1) indicatedthat constant and continuing greeting behavior was one of the factors for success, and understanding the importance and having a greeting skill in Japanese was required. Regarding 2), it showed the following process:a) schedule coordination, b) greeting at the beginning, c) meeting, and 4) farewell. a) showed that the communication skill and socio-cultural competence to coordinate time, participants, place, topics, and equipment in Japanese was needed. b) wasexchanging bows, a handshake and business cards,and it showed understanding of each manner was desirable. c) showed that talking about non-business subjects (clothing, food and housing etc.) helped going into main issue smoothly. Besides, to discuss main subject, speech level shift and skill of clarification request were required in addition to the specialized knowledge.d) showed the process of exchanging souvenirs toguiding to the accommodation after the farewell.
    KP2 was positive toward 1) creating Japanese partner company and 2) execute the business. For 1), KP2 continued communicating and announcing business achievement over the years, and found the importance of wishing to be a business partner, and having communication skill to accommodatebuyer in Japanese. KP2 had an experience of apologizing fortheir failure, and showed that in the process of 2), the skill of apologizing and discussing to prevent another mistake was required. Also, e-mails and phone calls were often used, and it was useful to understand the tendency to go into main issue after expressing the personal information (division name, position, and name etc.) first.Peculiarly, talking on the phone is a dynamic conversation regarding main issue, and it was strongly requiredto accommodate talking speed and dialect, and to verbalize for asking or clarify of the unclear pointsquickly.
    사업자등록번호 220-87-87785 대표.신현웅 주소.서울시 서초구 방배로10길 18, 402호 대표전화.070-8809-9397
    개인정보책임자.박정아 통신판매업신고번호 제2017-서울서초-1765호 이메일 help@reportshop.co.kr
    copyright (c) 2009 happynlife. steel All reserved.