영문초록
E-learning is on the rise due to the spread of pandemic and ICT. Nevertheless, supplementation is necessary in the field of performing arts such as dance, because these fields lack utilization and accessibility of e-learning. The purpose of this study was to measure the effect of Education Service Quality(ESQ) on 316 students who have experienced e-learning in dance. As a result, it was found that Five factor’s ESQ sub-variables such as tangibility, confidence and empathy had a significant effect on learning satisfaction. As a result of R-squared change, all of the hypotheses were adopted in the moderating effect of online communication, when tangibility control variables such as ‘communication with professors’ and ‘communication with learners’ were positively reinforced in learning satisfaction. But, when confidence and sympathy was designated as an independent variable, that had no significant modulatory effect. Therefore, it is necessary to reflect the elements of educational service quality in the dance online lecture field. If the communication element is improved centering on tangibility, the limitations of non-face-to-face classes can be partially compensated and the effect of online learning can be enhanced.
분야
2t700696.pdf 
