|This study analyzed the operational data at Information Technology Education Center(ITEC) at The Computer Center of Kyungpook National University over the three years. The findings of the analyses can be summarized as follows; first, the analyses of the curriculum and number of trainees on each course revealed some guideline in setting the useful future direction. Second, the questionnaire survey was done to acquire the information on the trainee profiles, the degree of satisfaction with lecturer and the quality of lecture, and their interest in achieving the publicly certified licenses. Third, information needed to set up the analysis of operational outcome during that time and the direction of administration henceforth is suggested by analyzing this. The study is expected to help our institution to raise the level of the trainee satisfaction and operational efficiency of our organization.