[생산운영관리] Hank Kolb, Director of Quality Assurance

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레포트 > 경제경영계열
2010.01.27
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1,400원
42원 (구매자료 3% 적립)

자료 다운로드 네이버 로그인

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소개글

[생산운영관리] Hank Kolb, Director of Quality Assurance에 대한 자료입니다.

I. Preface
II. Define The Problem
III. Theory of The Quality Management
IV. Benchmarking
V. Case Study
 도요타
 3M
 LS 엠트론
 LG 전자의 Dali room
 TBM
VI. Conclusion

Reference

본문내용

2. Define The Problem
What are the problems of Hank Kolb case?

1) Personnel
Personnel had stated that the operator had just be transferred in without any formal training and the on-the-job training was by an unqualified person shows proper training is not viewed as a prerequisite to start a job which leads to unqualified people performing processes. The operator was not around when the QC manager did the testing demonstrates inspections that are after the fact with out in-process controls or feedback loops.

2) Plant maintenance
The case states that there was no scheduled or preventive maintenance and they had recently had 12 work orders to adjust or fix a machine that was being used for something that it was not designed to do. Furthermore, there was a nonstandard downtime; 15% of actual running time. This shows a lack of product tractability, lack of quality maintenance records of the equipment so improvements can be made.

3) Purchasing
The plastic nozzles were a rush order, the heads had burrs on the inside rim and they just increased the application pressure to make them fit. This shows that schedule and market share above quality and safety. It also shows a poor attitude about quality and that quality is viewed as add on, is inspected in, and is impedance to doing their job.

#엠트론 #생산운영관리 #관리 #운영

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