소개글
MENTAL MODELS 레포트에 대한 자료입니다.
목차
1.Why Bother About Mental Models in Human-Computer Interaction?
2.Mental Models in Psychological Theory
3.A Pragmatic Approach Toward Applying the Psychological Concept of the Mental Model
4.How To Conceptualize & Measure Mental Models
5.Examples of Empirical Results on Mental Model Measurement
6.Conclusions
본문내용
Users are not professional users
Lack of education focused on the use of information technology
Frequency of use will sometimes be low
Low motivation for practice, for reading directions and for formal training
=> Design methods need to focus on enabling the development of an instant mental model that allows useful interaction
Example of The Dutch railway company
Mismatch of designers’ intention and the users’ Mental Model at the Level of Task Delegation.
Descriptive vs. Analytic Models.
Internal vs. External Knowledge.
Generic vs. Instantiated Models.
Individual vs. Shared Mental Models.
Differences in mental model is based on several different causes:
Variations in the situation that trigger the mental model
Mental models change over time
Different people show different mental models for the same situation
Differences in performance when interacting with the system
Examples of Empirical Results on Mental Model Measurement
Mental Models of Operation System
Difference Between Mental Models of Experts and Novices