분야
hwp① What is 'eBay'?
② History of 'eBay'
③ Features of eBay's Products and Services
④ SWOT Analysis
PART 2. eBay HR System
① Recruiting process
② Seller’s HR policy - Seller is employee in eBay that is e-business
③ eBay Live!
④ eBay University.
1) Basics Course
2) Beyond The Basics course
⑤ eBay University Relations
eBay includes two sellers that are Power Sellers and Top-rated sellers.
1) Power Seller : achieved eBay requirements for sales volume, customer satisfaction, policy compliance and account standing.
2) Top-rated Seller : Power Sellers who have achieved the highest levels of customer satisfaction. Top-rated Seller receive additional benefits to recognize this achievement.
Power Sellers are rewarded with exclusive benefits to recognize their contributions to the success of the eBay Community.
All levels of Power Sellers are eligible for Top-rated seller status.
eBay awards Power Sellers and Top-rated sellers the highest levels of benefits to recognize and reward sellers who consistently provide excellent customer service. Some program benefits may vary by Power Seller sales level or by a seller's detailed seller ratings. The Power Seller program and benefits are FREE for all that qualify and join.
Power Seller Benefits
Top-rated seller additional benefits
● Top-rated seller eligibility
● Discounts on Final Value Fees
● Customer Support
● Unpaid Item Protection
● UPS rate discounts
● Health insurance solutions
● Powerful Giving Program
● PowerUp print and email newsletters
● Power Seller Discussion Boards
● Logo Merchandise
● Power Seller templates for marketing
Along with Power Seller benefits, Top-rated sellers receive additional rewards including:
● 20% Discounts on Final Value fees
● Promotion in Best Match search results for Fixed Priced listings
● Prominent Top-rated seller badge on View Item pages
③ eBay Live!
eBay Live! is an annual conference of eBay users such as buyers, sellers, developers, experts, and journalists writing about eBay. It gather together to talk about all things eBay, and in particular, how to leverage eBay as a business tool and community in order to grow an online business, source product efficiently, increase turnover and maximize revenue. Employee best practices in trading, bookkeeping, and customer service and discuss and learn about the future of eBay.
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http://www.youtube.com/watch?v=UlwkTcMBCGs&feature=related
