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[조직행동론] 사우스웨스트항공 조직 구조 분석(영문)

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레포트 > 경제경영계열
2011.01.18
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[조직행동론] 사우스웨스트항공 조직 구조 분석(영문)

사우스웨스트 에어라인 SOUTHWEST AIRLINES 조직문화

[사우스웨스트 에어라인 분석] 조직행동론관점에서 본 SWA 조직문화

조직행동론으로 본 사우스웨스트

[조직행위론] 사우스웨스트항공의 조직문화분석 및 시사점

[인적자원관리] Southwest Airline(사우스웨스트항공)의 성공요인 분석

[조직행동론] American Airline(아메리칸 항공과 southwest Airline(사우스웨스트 항공)을 중심으로 본 Control oriented system과 Human oriented system

[조직행동] 조직행동 관점에서 본 총각넨 야채가게의 조직구조, 조직문화에 대한 탐색적 연구

[조직행동론] 스포츠 조직관리 - 조직몰입 사례와 적용

[조직행동] Southwest Airline(사우스웨스트항공) & People Express 사례

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[조직행동론] 사우스웨스트항공 조직 구조 분석(영문)에 대한 자료입니다.

Introduction

- General summary regarding Southwest Airlines
- SWOT analysis
- Unique Features

Connecting to Organizational Behavior Theories

- Leadership
- Management-Employee Relations
- Training
- Motivation

Recommendations (Conclusion)

- Possible Problems
1. Loss of strong leader / competitors
2. Organizational structure

- Solution
: Possible solutions regarding problems above

본문내용

Management-Employee Relationships
One of the most significant things about Southwest Airlines is its philosophy. The main philosophy clearly states that “Ask not what your employees can do for you, but what you can do for your employees”. As seen from this statement, we can clearly see how the Southwest Airlines emphasizes on the Management-Employee relationships. Other than leadership skills, Southwest Airlines is also famous for its significantly close relationship within the managers and subordinates. Previously, organizations usually held a superior form of relationships among subordinates, in which managers just tend to order their employees simply what to do. Yet, Southwest Airlines strictly held a philosophy in which all the workers think the company as a family. And they feel personally involved and attached to the family, which ultimately creates higher productivity and higher bond. Managers of the Southwest clearly know that workers are the most important resources within the organization- but there are not many organizations that perform those ideas- yet Southwest does.
Southwest Airlines is definitely applying Organizational Behavioral theories of motivation very well through the manager-employee relationship. Closely viewed, Southwest keeps track of subordinates, and tries to provide what is best for the employees. That is also the reason why Southwest Airline states that over 87 percent of employees are in the work union. Southwest has never had a strike, and now that the network carriers have whacked away at salaries and benefits, Southwest staffers are generally the highest paid in the industry. Therefore, we can conclude that Southwest airlines stand as the one of the best company that has the strongest management-employee relationship.

참고문헌

References
Bovier, C. (1993), “Teamwork, the heart of an airline”, Training, June, pp. 53-5, 58.

Bruce, A. (1997), “Southwest: back to the FUNdamentals”, HR Focus, March, Vol. 74 No. 3, p. 11.

Chakravarty, S.N. (1991), “Hit ‘em hardest with the mostest”, Forbes, September 16, Vol. 148 No. 6, pp.48-51.

George, J.M. and Jones, G.R. (1996), Understanding and Managing Organizational Behavior, Addison-Wesley Publishing Co.

Graham, D. (1996), “From space shots to milk runs”, Business Week, December 30, No. 3508, p. 8.

Herzberg, F. (1968), “One more time: how do you motivate employees?”, Harvard Business Review, Vol. 46, pp.53-62.

Jaffe, C.A. (1991), “Moving fast by standing still”, Nation’s Business, October, Vol. 79 No. 10, pp. 57-9.

Kelly, K. (1989), “Southwest Airlines: flying high with ‘Uncle Herb’”, Business Week, July 3, No. 3113, pp.53-5.

Labich, K. (1994), “Is Herb Kelleher America’s best CEO?”, Fortune, May 2, Vol. 129 No. 9, pp. 44-50.

McNerney, D.J. (1996), “Employee motivation: creating a motivated workforce”, HR Focus, Vol. 73 No. 8, pp. 1, 4-6.

Peters, T.J. and Waterman, R.H. (1982), In Search of Excellence: Lessons from America’s Best Run Companies, Harper & Row, New York, NY.

Pugh, D.S. and Hickson, D.J. (1997), Writers on Organizations, Sage Publications, Thousand Oaks, CA.

Sunoo, B.P. (1995), “How fun flies at Southwest Airlines”, Personnel Journal, June, Vol. 74 No. 6, pp. 62-71.

Teitelbaum, R.S. (1992), “Where service flies right: Southwest Airlines,” Fortune, August 24, Vol. 126 No. 4, pp. 115-16.

Velocci, A. (1995), “More city pairs await Southwest”, Aviation Week & Space Technology, August 7, Vol.143 No. 6, pp. 40-2.

Weber, M. (1947), The Theory of Social and Economic Organization, Free Press.
Kevin Freiberg: “Nuts! Southwest Airlines' Crazy Recipe for Business and Personal Success” (Bard Press, Austin, TX: 1996).
Jon R. Katzenbach: “Peak Performance: Aligning the Hearts and Minds of Your Employees” (HBSP, Boston, MA: 2000). Note: this book inspired me to write this article.
Lorraine Grubbs-West: “Lessons in Loyalty: How Southwest Airlines Does It - An Insider's View” (CornerStone Leadership Institute, Dallas, TX: 2005).
Jody Hoffer Gittell: “The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance” (McGraw-Hill, New York, NY: 2005).

#조직 #사우스 #웨스트 #조직행동론 #구조

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