분야
pptx2.Service & Quality
3.7P
4.Gap Model
5.Service Recovery
6.Pricing of Services
7.Managing D & C
8.Conclusion
Physical facilities, equipment, and appearance of personnel.
Empathy
Caring, individualized attention the firm provides its customers.
Responsiveness
Willingness to help customers and provide prompt service.
Customer want a delivery finished promised time and location
Also the condition of product is important
Hanjin set the customer protective policy
Real time delivery check system
Happy call and SMS service
Make efficient service performing and service communication in moment of service encounter
