소개글
[호텔경영론] 커뮤니케이션과 의사결정(Communication and Decision Making)(영문)에 대한 자료입니다.
목차
Ⅰ Communication
1. Definition
2. Classification
3. Flow and Network
Ⅱ Decision making
1. Decision-making process
2. How managers make decision
3. Type of problem and decision
4. Decision-making condition
5. Decision-making style
본문내용
Overcoming barriers to Effective Interpersonal Communication
Use feedback
Active Listening
Avoid Triggering Defensiveness
Interpersonal Dynamics