[인사관리] 레스토랑의 비정규직(파트타이머)문제와 해결방안(영문)

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레포트 > 경제경영계열
2011.12.05
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[인사관리] 레스토랑의 비정규직(파트타이머)문제와 해결방안(영문)

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[인사관리] 레스토랑의 비정규직(파트타이머)문제와 해결방안(영문)에 대한 자료입니다.

1. Intro
-Subject introduction And Reasons for selecting
2. Body
2.1 The cost of contingent employment
2.2 problem analysis of B restaurant
2.2.1 The reason analysis from interview with manager
2.2.2 The reason analysis from interview with part-timer.

3. Conclusion
- Our suggestions

본문내용

2.2.2 The reason analysis from interview with part-timer.
1. They have many customers
As they have many customers, part-timers have physical and psychological difficulty.

2. part-timer has no colleague, so they have hard time sharing their feeling and dissatisfaction. If they have colleague, they are much more endurable and happier than previous situation.

3. The restaurant has no self-service. There are self-service in most restaurants to cut expenses. But though this place has only one part-timer, they have no self-service, so Part-timers are too busy with all those tedious chores.

3. Conclusion
Through interview with boss, we suggest 3 point to prevent frequently replacement of part-timers. First, they need to go to mess monthly to get close each other, then, part-timers feel intimacy, which means part-timers is more endurable in hard work situation than previous atmosphere. Second, the water will be provided in the form of self-service. Because this restaurant provides spicy food, they have many customers who want to water. Through self-service in water, part-timers feel much easier than previous. Finally, the boss hires full-timer instead of part-timer, and transfer part-timer to full-timer. Of course there are high season and low-season, but because they maintain consistent quality of service, they will enough to have profit in the long run.
In this restaurant, part-timers don't satisfy work situation and social influence of determinants of job satisfaction. In this situation, O.C.B. (organizational citizenship behavior) which is affected by job satisfaction cannot help going down, and satisfied workers are more likely to have strong motivation than discontented workers. These dissatisfactions affect part-timers' emotion. They need to positive atmosphere, or their emotion is transformed mood. Many people who work in service-sector job would experience emotional dissonance. They need to good atmosphere, and if they foster emotional labor which they try to control their emotion, they are less affected.

+) we send attachment.

1. What is the attraction and characteristic of this restaurant appeals to customer?

>> Our restaurants biggest characteristic is spicy fusion spaghetti that tastes right to Koreans with reasonable price.
Also we serve croissant with cream and marshmallow before meals and icecream for desert which is popular thesedays.

2. When the customers go to restaurant they not just want great taste also mood, service. They have like that desire so they discharge premium and go to restaurant instead cooking at home. What is service philosophy in this restaurant?

>> We don't have any special service philosophy but we pay attention to customers could eat with comfortable mood. Manager is educated service policy by head office and learned manager educates part-timers.

3. We think interior is very charmingly that it is good for date and females are favored like this. Why you do interior like this?

>> Women tend to favor spaghetti that we were targeting to women. Actually AJOU

#인사관리 #해결방안 #비정규직 #타이 #파트

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