The customer complaint behavior has received significant attention from restaurant managers, because a variety of complaint actions that could damage the reputation of a restaurant. The purposes of this research were to identify complaint patterns a
customer-specific apartment would compete each other. In this manner, we expect that the public also could access to apartment.
Ⅰ- 3. Scope & Content
1. Scope : the grown-up regardless of age, sex and race.
All the people have actions and activities. These actions and activities are expressed as behavior differently, because each people have particular purposes for behavior. Th
complaints, behavior, and actions.
Effective communication with followers and with
customers depends on discernment.
Discernment is a critical skill for leaders
5 Key Components
When a group of people are actively listening to
one another and paying attention to unspoken
undercurrents, an amazing type of communication,
custom 고객/ 단골/ 습관/ 관습
customary 습관적인/ 통상적인
prudent 신중한/ 사려 깊은
rival 라이벌/ 경쟁자
= little by little
= step by step
= bit by bit
변화/ 잔돈/ 기분전환
keep the change. 잔돈가지셰요.
universal 우주의/ 보편적인
antiquity 낡은/ 고