customer metrics have a positively significant impact on firm profitability. The literature has identified that among customer metrics, customer loyalty is one of the most important drivers for firm profitability, and customer satisfaction is a key
This study tries to develop the so-called LCSI(Library Customer Satisfaction Index) Lite for public library which can be used easily in the fields as a simplified model. Its conceptual model is developed from the former research about library servic
The impact of selected customer characteristics and response time on
e -complaint satisfaction and return intent
Hospitality Management 22 (2003)
Hotel Service Marketing
1.1. Technology enthusiasm and service recovery
1.2. Speed of response
2.2. Survey instrument
3.1. Problem type and speed of response
3.2. Hypothesis testing
H1: The general satisfaction of Starburks and The coffee bean will be different according to sex.
H2: Among the customer satisfaction of Starburks and The coffee bean high satisfaction on facilities will have a good effect on customer revisit mind.
H3: Among the customer satisfaction of Starburks and The coffee bean high satisfaction of reliability will have a good effect