Our team selected the searching computers that need to improving process, in the second floor of library.
The searching computers are four units and many peoples freely use to these computers.
Ordinary times, we spend long waiting time for using computer.
Through this project, we want to analysis the process and apply to other process.
2. What general steps should Hank follow in setting up a continuous improvement program for the company? What problems will he have to overcome to make it work?
a. The general steps he should follow are:
> Recruit professional workers and formally re-train current workers; not only train about the work but also build up a high quality attitude as a culture of the organization