service leader. If we can get customers to associate the Zappos brand with the absolute best service, then we can expand into other product categories beyond shoes.
- Vision
Whatever you're thinking, think bigger.
Chase the vision, not the money.
Zappos decided to be the very best at delivering customer service.
- Revenue
$ 840 million (2007)
- Employees
U.S Employee 1,665
service and luxury among the recession-resistant rich and careful pricing that makes its economy seats just dear enough is helping SIA gain market share in today's sluggish economy.
『Time Global Business : Singapore Airlines』
1) 실질적인 훈련
2) Role Playing
3) 우수 지상 서비스 프로그램
세계 최초의 A380 노선 보유
이베이eBay에서 첫
employees often learn more through the examples and lessons of mentors than they do in formal training.”
“Nordstrom customer services are always directed toward excellence. We are the best team workers. Nordstrom is a company always worried about the professional development of its employees. It provides proper training for facing actual and future challenges.”
“Management consiste
service leader. If we can get customers to associate the Zappos brand with the absolute best service, then we can expand into other product categories beyond shoes.
- Vision
Whatever you're thinking, think bigger.
Chase the vision, not the money.
Zappos decided to be the very best at delivering customer service.
- Revenue
$ 840 million (2007)
- Employees
U.S Employee 1,665
3. 현재 hotel 들의 major differentiating factor는 quality of service provided by employees directly to customers 라고 한다. 이를 부각시키기 위해서 hotel들이 하고 있는 effort들은 어떤 것이 있는지 논의해 보아라.
현재 고급 호텔들의 시설들은 서로와 비슷하거나 동등한 수준이라고 한다. 우리가 쉐라톤, 매리어트, 힐