service launched under the name SHOW. KTF intends to build a personal hub where comprehensive information, communication, entertainment, and transaction services are tailored to each customer’s needs. In 2006, the company recorded W5.2 trillion in service sales and W670 billion in total operating profit, providing services to 12 million subscribers.
1. Name of the Chief Executive Officer/Pre
Distinctive Characteristics ofService Operations 서비스 운영의 차별화된 특성
Customer Participation in the Service Process
서비스 과정에서의 고객 참여
Simultaneity 동시성
Perishability 시간 소멸성
Intangibility 무형성
Heterogeneity 이질성
1. Customer Participation in the Service Process서비스 과정에서의 고객 참여
서비스에서 fron
Definition of Silvernet
Silver + Internet =SilverNet
interconnect the quickly aging society and the e-business.
A positioning strategy to serve the elderly as the main customers
of the internet service
SilverNet
- Various services designed to deliver greater convenience for the elderly
- A value-added network
- aims to increase the customer value of the silver
strength
No.1 position in market share
Second place in business profits
weakness
Duplicated annual fee
High rate of interest
(중략)
Delivering on Promises
6 Sigma
Protecting customer information
Being willing to help
24 hour call centre service
Instant reply of customers’ online questions or requests
1. Location-Based Service Background
1.1. Definition of Location-Based Service
Location-Based services refer to general class of computer program-level services used to include specific controls for location and time data as control features in computer programs. Location-Based services utilize location information to improve business productivity as well as adding value to a comfortable life.