Ⅰ. Hotel structure
1. Chain hotel
Hong kong-based Mandarin Oriental traces its history from 1926 when its first owner, Hong kong Land, acquired the Gloucester Hotel in Hong Kong. In 1974, the group expressed its intention to expand into the rest of Asia with hotels that reflected the Hong Kong Mandarin Oriental's standard. The group went though various corporate changes. Eventually part o
Introduction
Formed in 1985 from a merger of Houston Natural Gas and Internorth, Enron Corporation was the first nationwide natural gas pipeline network. Over time, the firm’s business focus shifted from the regulated transportation of natural gas to unregulated energy trading markets. Enron thought that there was more money to be made in buying and selling financial contracts linked to the va
제1장 서비스관리
제1절 주장서비스
주장판매의 열쇠는 서비스이다. 고객은 자신을 왕처럼 대접하여주기를 기대하며, 또 그럴만한 권리가 있다. 계급 상하를 막론하고, 또는 계층에 상관없이 일정한 서비스를 제공해야 한다. 단골고객이든 새로운 고객이든 간에 동일한 서비스를 제공하여, 모든 고
cooked, and served.
Equipment
Equipment needs. Equipment must be available to prepare products required by the menu. the menu must be balanced based on available equipment resources so that no one station is overloaded or underutilized.
Layout and space
Layout and space requirements. there must be adequate facilities for the staff and equipment required to produce items listed on the menu. th
staff
to take part in his, uh , program for disadvantaged youngsters.
He calls it, uh , Operation : Second Chance.
Some camps have all the luck.
And l just got notification that the second-chancers are gonna be ready to be picked up today,
and l wanted you guys to be prepared for it.
Better hide your wallets.
Yeah , and get out your brass knuckles.
Were already short-handed . How are we gonna han