Customer Insight
- 고객 자신보다 고객을 더 잘 알아야 한다.
- Closed Loof 고객관계 사이클 확립.
Customer Offers
- 고객들에게 당신이 주고자 하는 것이 아닌 고객들이 원하는 것을 주어라.
- 다른 고객 세그먼트, 다른 요구
- 동일한 고객, 다른 행동
Customers Interactions
- 항상 각 고객의 요구
Information System, which includes front/back office system and operation system, as well as Point-of-sales system, auto lock system, power management system etc. Generally used Hotel Information System nowadays consist four major parts; Front Office System which takes charge for general operation related to customer and accommodation, Back Office System which manages general business analysis, P
information management is growing in community and incidents which is related to leak out the customer information is increasing. Because of the fact, The 11st provide the general public certificate log-in service to prevent from leaking out the personal information. After that, the general public certificate log-in service helps customers log-in the 11st site easily, and it helps them not to con
있는 것이다.
2. 「Customer Care」에서 「Customer Navigation」으로의 전환
컴퓨터와 통신의 융합기술인 CTI의 발달로 최근 10년 동안 콜센터 비즈니스는 급속한 발전을 해왔다. 또한 Web 기술의 보급확산으로 각종 어플리케이션이 개발되어 CRM은 기업의 가장 중요한 IT 전략으로 자리매김하게 되었다.
information systems to
employees and customers? Explain.
BEC is concerned with information system. BEC has many outlets so, ledgers, files and customer account information became unruly. As with many businesses this size, the owner did not have the expertise or the capital for developing the company's own information systems. Nevertheless Nigel invested many efforts in information systems