Customer Satisfaction Officer)
모든 서비스의 초점을 고객 만족에 맞추고 고객의 필요와 기대에 부응해 상품이나 서비스를 개발, 고객의 만족과 신뢰를 얻는 데 주안점을 두는 최고경영자(CEO)를 말한다.
일반적으로 고객은 상품이 자신의 기대 이상일 때는 만족을, 기대 이하일 때는 불만족을 느낀다.
Office System which takes charge for general operation related to customer and accommodation, Back Office System which manages general business analysis, Point-of-Sales System which deals with processes done in sales points and Interface System which provides general operation environment.
- a. Front Office System
Front Office is the “Face of Hotel”. They greet customers before anyone, pro
Ⅰ. Intro
About Southwest Airlines
Figure 1. The logo of Southwest Airlines
1. Leader: Gary Kelly - Chairman of the Board, Chief Executive Officer, and President.
2. Foundation: Southwest Airlines was incorporated in Texas and commenced Customer Service on June 18, 1971, with three Boeing 737 aircraft serving three Texas cities - Houston, Dallas, and San Antonio.
3. Dai
customer’s satisfaction.
Have a responsibility about clean environment and happiness of mankind
Contribute to environment, safety and health.
Service area1
Pest control business for Industrial company.
Pest control business for Restaurant.
Pest control business for dwelling house.
Pest control business for apartment.
Resea
customer’s needs. In 2006, the company recorded W5.2 trillion in service sales and W670 billion in total operating profit, providing services to 12 million subscribers.
1. Name of the Chief Executive Officer/President, Home office and website address, and ending date of latest fiscal year of the report
1) Name of the Chief Executive Officer/President
* Name of the Chief Executive Office