Customer survey
We did customer survey at Home Plus and on the internet. We did street survey for 100 people and internet survey for 200 people. From the survey, we got much information about people`s need and what they want. We questioned people about their difficulties at home, their ideas about home environment robots, the preference about our robots, and so on. People mostly preferred our mo
customer survey, 46% of respondents cared about the product’s ingredient, and 67% checked the product label. As the media developed, consumer consciousness is increasing. There are many consumer prosecution programs, such as “소비자 고발”, “불만제로”, and they had a huge impact. Also consumers now have various activities to improve their rights. Customer counseling is one of th
Custom Critical
FedEx Custom Critical는 이용 고객의 불편을 접수하고 있는 소비자 센터의 기능을 하고 있다.
⑥ FedEx Trade Networks
전자상거래를 통한 운송서비스를 On-line 까지 확대하였으며, 운송물의 위치를 추적해 주는 서비스 등을 제공하고 있다.
2) 내부 조직의 구조
일선 종업원
관리
2. Internal Analysis
Overview
If we see the sequential chain in the value creation process, there are three major participants with some of intermediaries among them. So for the internal analysis, we will see how products would be conveyed to customers from suppliers and investigate each activity of the participants.
The first player dealing with the products are suppliers, and they delive
4. Research Questions
a. What motivates customers to use FedEx Kinko’s international shipping services?
b. What factors or features make FedEx Kinko’s international shipping services different from other competitors?
c. What is the most effective way to communicate with our key public?
5. Research Program Design
A. Type of methodology
Survey
As a quantitative research, we h