사업초기에는 전혀 알려져 있지 않고규모도 작고 노선도 충분치 않음.
외국 항공사들과 국제 노선에서 경쟁해야 했던 SIA는 무언가 독특하고 차별 화된 경쟁우위→싱가포르의 문화와 이 나라의 “서비스전통” 에서 찾음.
1) 주체적, 자율적 서비스
2) SIA만의 기업문화 창출
An unequaled rep
Education in New Zealand
New Zealand Education
Ranked 7th in reading
Ranked 13th in Math
Education System
Primary Schools
Term 1 Early February until mid-April
Term 2 Late April until the beginning of July
Term 3 Mid-July until late September
Term 4 Mid-October until mid-December.
Tertiary Schools
Only 8 Universities
42 % of school leavers enter universities
Bachelor’
Ⅰ. Introducing case
①Economic problems,
Father has physical disability. He cannot work, so the family had no income. The family is very poor and life is very difficult.
②Health problems,
Father’s health is not good and Residential environment is also very poor.
③Educational issue,
Mother is Vietnamese, can not teach language to their children. and Cult
Higher Education
It has traditionally been more acceptable for the federal government to be involved in higher education than in elementary and secondary education
Indirect Federal Government Support
Aid for building instructional facilities and dormitories
Direct subsidy for individual student
1) Grant
2) Loan
3) Work-Study
educator)들의 교육 도피(flight)가 과업을 외부에서 통제하기 때문에 일어난다고 봄.
② 이 책에서 채택하고 있는 수업 지도(instructional leadership)에 관한 협력적 모형을 기술하기 위한 새로운 용어로 SuperVision을 사용함.
③ SuperVision은 교수(teaching)와 학습(learning)이 할 수 있는 것과 해야 하는 것, 장학관(super