Service
고객이란?
고객은 the customer 가 아니라 a customer이다 (by 피터 드러커)
바로 한 사람 한 사람이 다르고 소중하다는 것이다.
고객은 감성적이고 비이성적이고 즉각적이다.(by 톰 피터스)
직원이란?
외부고객을 위한 내부고객 이다.
직원들을 fun 하게 한다는 것이 CEO의 최고의 명제다.
Ex) 미국 애틀
be helpful for getting a job in hospitality industry
3. I believe that a curriculum of hotel management department will be helpful for going to a graduate school ( major related to hotel management)
4. I am satisfied with an internship program.
Total Average
Correlation between satisfaction in education services and satisfaction in overall satisfaction about education service
-Mission
Cebu Pacific Brings people together through an affordable, reliable mode of travel a fun-filled experience that's delivered with a true heart and soul for service. they enhance the quality of life of the communities and are an active partner in the nation's progress.
1) Train and Educate employees.
2) “All equal” corporate culture
3) Goal-oriented team players.
4) High quali
AND EDUCATION
With Ecolab, government and education facilities receive the right products, systems, training and service to help in every aspect of their operations. Ecolab's quality chemical formulations, unique packaging designs and innovative dispensing systems are used to assist in safely achieving the environmental sanitation results you need while protecting your employees.
educating employee, expanding facility. Starbucks believe satisfied employees to make satisfied customers. So it thinks employees important, because employees soon become advertiser.
-Alliances with Starbucks
*Definition: two different company contract to achieve their goal and share danger and profit through interactive relationship. Because they combine individual capability for their goal,