서비스 실패에 대한 소비자 불만행동의 유형
1. 공적인 조치를 행사한다
2. 사적인 조치를 행사한다
3. 아무 조치도 취하지 않는다
왜 소비자는 불평하는가?
1. 손해배상 및 보상을 받기 위해
2. 분노를 분출하기 위해
3. 서비스의 증진을 돕기 위해
4. 이타적인 이유로
불만행동
Finance and real economy aspect
Major economic indicator
Stock market
High debt + budget deficit
distrust of world market
PSI20 index decrease sharply
But, increase a bit b.o tight financing policy
Background of the crisis
Huge welfare expenditure
Too many public service personnel
Industrial structure focused on service
Bad effectof Euro
1) Analysis of Environment
☞ Economic Development
☞ Rising of the Korean Won
☞ Increase of Leisure time
☞ Desire of Self-Development
☞ Devalued Korean Won
☞ High Oil Price
☞ Influenza
☞ Economy Recovery
FSC(Full Service Carrier) : Korean Air, ASIANA Airplanes
Offering Full-Service
- Wide & Convenient Seats
- Various Entertainment System
- Separation of seat
1. What dows UNDP do?
1) what is the UN?
The United Nations (UN) an international treaty that spells out the rights and duties of member states. is a unique international organization of 192 sovereign states established in 1945. Its goal is to maintain international peace and security, to develop friendly relations among nations, and to promote social progress, a better living standard and hum
is often called a "banker's bank," storing currency and coin, and processing checks and electronic payments. Reserve Banks also supervise commercial banks in their regions. Reserve Banks interact directly with banks in their Districts through examinations and financial services and bring important regional perspectives that help the entire Federal Reserve System do its job more effectively.