network
6. maximize effectiveness and increase customer service efficiency
1. minimize complaints by securing evidence when vehicle was damaged
2. immediate response by button when emergency
3. connect to police if car is stolen
4. securing car number in around in accident
1. reduce management labor cost ( expected 20~50%)
2. reduce parking stanby time by quick access
3. reduce flu-gas
PART 1. 서 론
1. 리츠칼튼 선정이유
‘서비스’ 하면 제일 먼저 떠오르는 업종은 바로 ‘호텔’이다. 왜냐하면 인적 서비스와 물적 서비스를 모두 갖추었고 두 가지 다 다른 업종에 비해서 최고이기 때문이다. 인적 서비스는 접촉 종업원과 고객이 만나 이루어지는 서비스를 말하는데, 호텔의 벨보
Historical Background
The 1990s
-The Age of violence and wars
-The decline of Communism
Dissolution of the USSR (1991)
Ethnic conflicts
ex) Yugoslav wars, Bosnian genocide, Rwandan genocide
The 1990s
German reunification in 1990 –
result of the fall of the Berlin Wall.
The eastern Germany (communist) integrates with western Germany (capitalist).
Globalization
-The IMF c
1). Management Philosophy
Hyundai Motors philosophy is to realize the dream of mankind by creating a new future through ingenious thinking and continuously challenging new frontiers. The concept consists of three frames; 1) Realization of Possibilities, 2) Unlimited Sense of Responsibility, and 3) Respect for Mankind.
2). Core Values
HMC defined their new corporate philosophy based on their ex