1-3. 조사 설계
(1) 모 집 단: 국내 기업 및 기관의 콜센터
(2) 표 본 수: 각 콜센터 당 총 60회 모니터링 실시
(3) 표본추출방법: 시간대별(오전, 점심, 오후), 요일별(주말 제외) 배분
(4) 조사 방법: 조사원이 사전에 정해진 시나리오에 따라 고객을 가장하여 콜센터로 직접 전화하여 평
성장
◈ 2008 : Acquisition of Barclays Insurance Capital by mutual agreement
2008년 : Barclays 생명보험 15억$에 인수하기로 합의함. 덩치를 점점 키워나가게 됨.
Ⅳ. Performance of Swiss Re
* Performance of Swiss Re shares and the Swiss Performance Index
(from 2003 to 2007)
performance. Such culture of motivation definitely leads the whole company not only to work hard, but to bring out the high quality output.
However, KEPCO is also thought to hold weaknesses. That is to say, the profitability performance evaluation indexes of the company are not effectively established. Despite the strong willingness of the top management towards the performance evolution, the in
index.
For achieving management goal more efficiently, KEPCO is planning to reorganize the organization. They are planning to change the organization more in detail, according to principles of organizing the headquarter’s assessment.
What are Our Financial Goals ?
Has our financial performance improved ?
What customers do we want to serve & how are we going to retain them ?
Do c
ratio, current ratio, reserve ratio, etc.
Activeness : Company’s efficiency of specific assets’ operation
ex) total asset turnover ratio, receivable turnover ratio, etc.
- Value : Company’s value, divided into stock index and value index
- Stock Index ex) net profit per stock, net capital per stock, etc.
- Value Index ex) Price/Earnings ratio, price on book-value ratio, etc.