SUMMARY
Callaway Golf Company
Callaway Golf Company had become the leader in the golf equipment industry by developing technologically advanced golf clubs that compensated for the poor swing characteristics of most amateur golfers.
Ely Callaway, the founder of Callaway Golf Company, understood the importance of the physics of golf, so much that he made the phrase, “you can’t argue with p
e-Business 시대의 고객 관리, e-CRM
e-Business 시대의 고객 관리, e-CRM
1
목차
1. e-CRM의 개념
2. e-CRM의 기대 효과
3. e-CRM의 구축/실행
4. e-CRM 추진의 걸림돌
5. e-CRM의 성공을 위한 포인트
6. e-CRM의 분석 도구, Data Mining
e-Business 시대의 고객 관리, e-CRM
2
CRM 활동의 구성
사업 환경 분석
· 산업 특성 분석
· 경쟁사 분
THE INSIDER
written by
ERIC ROTH & MICHAEL MANN
11/5/99
FADE IN:
All we can see is black filling the screen... Black on
black...
INT. A JEEP, LEBANON - DAY
And were in a speeding SOVIET JEEP... Two men in front,
shouldering assault rifles. HEZBOLLAH SOLDIERS... And there
are three MEN in the back. A middle-aged Man wearing a tired
suit and tinted sunglasses trying to hold on. And on either
side o
Tangibles
Physical facilities, equipment, and appearance of personnel.
Empathy
Caring, individualized attention the firm provides its customers.
Responsiveness
Willingness to help customers and provide prompt service.
Customer want a delivery finished promised time and location
Also the condition of product is important
Hanjin set the customer protective policy
Real time del
3-5.RoppongiHills arena
A city plaza where there's always something going on: endless new and exciting encounters.(Japanese Only
Roppongi Hills in the middle of gathering a variety of cultural, urban outdoor entertainment space, "Roppongi Hills Arena" was born. Roppongi Hills Arena is an open space with a roof, some with up to overall performance on stage live events round the square, allowing