2. What general steps should Hank follow in setting up a continuous improvement program for the company? What problems will he have to overcome to make it work?
a. The general steps he should follow are:
-Personnel:
> Recruit professional workers and formally re-train current workers; not only train about the work but also build up a high quality attitude as a culture of the organization
2. Define The Problem
What are the problems ofHankKolb case?
1) Personnel
Personnel had stated that the operator had just be transferred in without any formal training and the on-the-job training was by an unqualified person shows proper training is not viewed as a prerequisite to start a job which leads to unqualified people performing processes. The operator was not around when the QC m
Personnel
The operator had just be transferred in without any formal training.
The operator was not around when he was supposed to be.
Plant Maintenance
There was no scheduled or preventive maintenance.
Nonstandard downtime; 15% of actual running time.
Purchasing
The plastic nozzles were a rush order.
It caused a vendor to do careless design with several defects.
What
HankKolb의 경우 그의 판단대로 새 품질관리 시스템을 정착시키기 위해서는 일선 작업 근로자의 생산부터 HankKolb 본인에게 보고되기 직전의 단계까지 전 과정에 걸쳐 모든 과정에 대해 세부적으로 인식하고 있어야 하는 것이다. 그리고 CTO는 기업의 내부 조직 문화를 혁신적으로 변화시키는 역할도 해야
1. The one who estimates and monitors the modified quality
management system and make it concrete in order to pass
to real business.
2. The one who make s the trustful and dependable
relationship with customers and even with CEO
3. The one who is in charge of operating and managing R&D
system and process openly and impartially
○ The opposition from other e