in-flightentertainment system을 설치하였다. 또한 기내식 메뉴는 일반적으로 석 달 마다 바뀌며 직업상 자주 항공기를 이용하는 승객이 많은 노선에는 매달 심지어는 주단위로 교체되기도 한다. 특히 싱가포르 외 지역에서 운항하는 항공기에 질 높은 기내식을 제공하기 위해 100%지분을 소유한 SATS Catering을
1) Analysis of Environment
☞ Economic Development
☞ Rising of the Korean Won
☞ Increase of Leisure time
☞ Desire of Self-Development
☞ Devalued Korean Won
☞ High Oil Price
☞ Influenza
☞ Economy Recovery
FSC(Full Service Carrier) : Korean Air, ASIANA Airplanes
Offering Full-Service
- Wide & Convenient Seats
- Various Entertainment System
- Separation of seat
New Planes = Efficiency(cheap tickets)
2) Flexible fare policy
3) Introduction of e-ticketing, prepaid excess
baggage, and seat selection system
(The first in Philippine)
4) Partnership (Hotel, car rental, travel insurance,
entertainment ticketing)
5) CPV(customer perceived value)
6) Promo fare: If pre-purchase allowance online,
Ticket Issuance is Faster and Cheaper
in-flight F&B
2000 - Introduction of Global Alliance "Sky Team"
2001 - Korean air ranked by IATA as world's 2nd largest commercial cargo enterprise for 4th straight year
2001 - Korean Air becomes first Asian carrier to receive B737-900
2002 - Korean Air receives 'Best Cellar in the Sky' award from Business Traveller
2005 - Korean Air receives 'Outstanding Dispatch Reliability' from Boe