1. Analyze Enterprise's Service Quality Survey. What information is it trying to gather? What are its research objectives?
설문지를 분석해보면 다음과 같은 항목들로 되어 있다.
-엔터프라이즈 렌트카 회사에 대한 전반적인 만족도
-렌트 과정에 대한 만족도: 예약, 렌트 소요시간, 원하는 스타일과 형태의 차 제공여부, 렌 트
satisfaction?
5. Does customers’ age have any relationship with user’s satisfaction?
We get those 5 questions from our discussion. And there is 4 reasons for us to decide use those 5 questions.
1. We what to know why people feel more satisfaction with Iphone. So we think those five questions can help us to get understand the reason.
2. We think if we can get enough information it is ea
Information
① Supply genealogy information
It is so special service of Duryu library. It gives common sense of genealogy, a way of count of kinship, names of all family. In addition it gives not just present condition also statistics of their own genealogy and let people download their genealogy by DB service on web-site. Also the library made a class about genealogy for having interest of
Satisfaction Index). It clearly proved its 50 years of history in Confectionery Industry as the number one company.
[ Number 1 company in KCSI ]
CROWN has ranked the first place in Biscuit part of KCSI. It represents customers’ satisfaction for each industry’s products and services. This implicates quality improvement in the future for the company. CROWN received considerable scores from
information about tuna to the viewers. In terms of Rossiter and Percy’s Matrix Analysis the product falls under low involvement transformational sector. Canned tuna is not a high cost good and people can purchase it easily and there is not much risk associated with it. It is considered as transformational because people buy the product in order to derive satisfaction from the consumption of pro