service quality survey
2009.06 : Named "world's best airport”by Skytrax
Station to station : cost and time are cheaper than road
However,, transshipment cost and additional time spending → disadvantage
Future-Oriented Service of environment-friendly and energy efficiency
Impressing customer service – rapidity and accuracy
Total service- completion of logistics flow
market. Its strongholds are Europe and Northeast Asia. For example, it released internet mobile phone in early stage and even a special model ‘VERTU’ diamond decorated phone.
2.2.5 SERVICE
Nokia Care
As a customer service center, Nokia care helps customers to utilize Nokia’s product as much as possible. It successfully operates Nokia care line, Nokia care center, and Nokia authorize
등에 이르는 다양한 분야에서 배송업무를 처리하고 있다.
<중 략>
DHL은 통합특송물류전략을 개발하여 신시내티, 홍콩, 싱가포르, 시드니, 바레인, 브뤼셀, 요하네스버그, 마이애미, 샌프란시스코, 그리고 동경 등의 전 세계 DHL 허브에 10개의 특송물류센터(ELC: express logistics center)를 설치하였다.
service
Opening operation center for fast delivery
Search engine – A9.com
One-click service
Success factors of Amazon
Convenience
Low cost
Wide Selection
Grow "Groupie" of Amazon.com
Revenue-sharing program
Diversification of business
Logistics
Total Quality Management
Improve the quality of products and processes
Meet customer expectations, improve customer experienc
Logistics management system by RFID
Hyundai Motor Company upgraded logistics procure system with its partners using RFID(Radio-Frequency Identification). Advantages of RFID are :
① Can attain an exact quantity of component boxes quickly
② Can offer a position-tracking service of vehicles
③ Help predict arrival time and possible working hours
3. Shared Value
There is five critical va