*환대산업의 양면성-적용방법 제시-
-훌륭한 사람들을 고용하고 그들을 잘 훈련시켜라
너무나도 많은 환대 산업의 경영자들이 질 높은 서비스에 대한 이렇게나 단순하면서도 훌륭한 처방 법을 무시하고 있다. 여기에 그것을 잘 적용할 수 있는 방법을 제시해놓았다. 거의 100년 전쯤에 James가 간략하
flexible in the amount, frequency, and variety of new styled products. ZARA has outsourced less manufacturing than its peers. It has 22 factories and runs many of them often only in one shift leaving extra capacity to respond quickly to seasonality and unforeseen demand. Comparing to peers which rely heavily on overseas suppliers/manufactures which don’t provide same flexibility as these suppli
4.3 Systems
Top management give all employees smart phone to more flexible approach to every metro system. Also company make application used in smart phone based on employee's working process. Company has many systems for monitoring customers’ satisfaction. First they operate call center 24 hours, so anyone who have complaint and opinion about Seoul Metro 5678 call that center to ask them. A
flexible to respond quickly to changing conditions in its environment, for example.
1.2.3. Applying the Law of Requisite Variety to Yuhan-Kimberly
Applying the model to Yuhan-Kimberly, we identified different variety attenuators and variety amplifiers like this:
Lifelong learning
The management provides the employees with lifelong learning opportunities. The company invests in training of
PROS
1) More strategic autonomy over external
relationships.
ex) Ford accepted HMC’s decline to transfer
managerial authority to Ford in their strategic
alliance.
2) More strategic autonomy over own
technological and market development.
ex) HMC chose Mitsubishi over the US Big 3
and Toyota.
3) Full financial and personnel support from