prevented KAMCO from hiring the best talents. The new performance measurement caused great dissonance and a lack of communication between top management and lower level employees. Improving the communication between both parties by increasing the chances and ways of communication and the use of mediation methods could tackle this problem effectively and lead to more united work force at KAMCO.
on wages
Safety report
Assistance of education
Communication strategy
TQ general control program
TQ orientation program
TQ cognizance program
Team training program
Business diversification
1. Identify the problems and Analyze.
2. Willingness of CEO and Continuous support.
3. Improvement of organization culture and Pursuit of business rationalization .
problems
Core Competency
Various Menu
Affordable Taste of foods
Well-known Refill System
(rice and side dishes)
Enough Capacity to
accommodate many people
Very kind Employees
Weakness
But! There are so many Korean Restaurant inside the KU front gate street.
To measure service quality
Reliability:
The ability to perform the promised service both dependably and accurate
2. Problem Description
▣ 현 시스템의 문제점
(1) 고객 중 Take-in고객과 Take-out고객이 한 카운터에서 계산.
두 고객 분류가 섞여 불 필요하게 대기행렬이 길어짐.
(2) 직원 한 명이 주문을 받으면 그 직원이 바로 주문 받은 제품을 제작(바로 떠줌)하고 전달함.
사람이 많을 때 대기행렬 증가의
서비스업 : 금융업, 방송업
제조업 : 주문형 다품종 소량생산 – 터빈, 발전기
대량 생산 – 전구
장치산업 – 엔지니어링 플라스틱
Six Sigma의 의미
통계적 척도(Statistical Measurement)
문제 해결 도구(Problem Solving Tools)
사업 전략(Business Strategy)
생활 철학(Living Philosophy)