information effectively, companies get to understand customers better. As a result, companies short-term –as well as long-term– strength increases.
II. Different Types of Customer Relationship Management
The most widely used categorization of customer relationship management is the one used in the Meta Group’s 1999 report 『Customer Relationship Management Ecosystems』.
• The Personal Systems Group: business and consumer PCs, mobile computing devices and workstations
• The Imaging and Printing Group: inkjet, LaserJet and commercial printing, printing supplies, digital photography and entertainment
• The Technology Solutions Group: business products including storage and servers, EDS, managed services and software
Growth
Management style of Enterprise is changed
(product-information- knowledge)
Companies want to take maximum effect
by putting knowledge to practical use.
Companies institute knowledge
management
1. It invests everything in knowledge , Even though it is difficult
to estimate the profits from the cost reduction.
2. A business displays excellent teamwork because of spec
Meta Group)”
1) 고객과 지속적인 커뮤니케이션
(1) 대표이사 직속 고객 만족팀
회원들에게 만족된 서비스를 제공하는 것은 회사의 시작점이자 목적지이다. 고객의 불만사항을 처리하고 회원들의 목소리에 좀 더 귀 기울이기 위하여 대표이사 직속 고객만족팀을 운영하고 있다. 이는 업계최초로 별
information is usually common sense which cannot be found any other web.
Unified Search
The main business model of Naver.
Customers can find accurate arranged information through The unified search. However, this is closed system that Naver tries to hold users in Naver land.
Naver provides information but the information must be sent by Naver’s own service such as Naver caf&eacu