2. AA가 하는 일
1) A.A. 멤버는 그들의 경험을 음주문제에 대한 도움을 구하는 여러 사람들과 나눈다; 그들은 개인간의 봉사를 하거나 어떤 경로를 통하여 A.A.를 찾아온 알코올중독자들에게 "후원관계"를 맺는다.
2) A.A. 프로그램은 12단계를 기초로 하여 알코올 없는 만족한 삶을 영위하는 방법을 중독자
is increasing. Because of the fact, The 11st provide the general public certificate log-in service to prevent from leaking out the personal information. After that, the general public certificate log-in service helps customers log-in the 11st site easily, and it helps them not to confound ID and password which is used in other multiple internet site as well.
2) Shopping Route Map Service
service to help in areas most critical to an operation's success: guest satisfaction, operational efficiency, employee safety and food safety. In addition, Ecolab helps its hospitality customers keep their operation running smoothly with regular visits from Ecolab representatives and 24/7/365 customer support.
SERVING: HOTELS, MOTELS, RESORTS, AMUSEMENT PARKS, CRUISE LINES, CASINOS
GOVERNMENT
Tangibles
Physical facilities, equipment, and appearance of personnel.
Empathy
Caring, individualized attention the firm provides its customers.
Responsiveness
Willingness to help customers and provide prompt service.
Customer want a delivery finished promised time and location
Also the condition of product is important
Hanjin set the customer protective policy
Real time del