feeling
A. Introducing operating system and service differentiation
- Each product management system: By raising the efficiency of inventory control and sales management, higher ratios of product rotation and less cost of sales management and operating cost
→ Higher competitiveness
C. Promotion strategy: Continuous leaflet advertisement, raising recognition, advertisement in the same si
operly perform their tasks based on Charter for customers in every months. They plan to Establish a new capital and labor culture based on coexistence : providing management information, On-site Management Briefing
4.4 Style
Top management has priority to happiness of employee. They think employee should feel happy to achieve customer satisfaction. CEO of Seoul metro is an innovative person w
말을 하지 않음
Make each customer feel special
-성을 붙여서 부른다
-유쾌하고 긍정적으로 고객을 대한다
Always keep customer promises
-주인의식을 갖고 고객의 문제를 해결하라
Recover
-실수는 인간의 몫이고 , 복구는 신의 몫이다.
think like the customer
-고객이 기대하는 것 이상을 제공하라
Operation Management in the service sector?
All about creating a good experience for customers!
How can you create a good experience?
Facility location and facility layout
Facil
ity location:
Availability of production inputs
Marketing factors
Manufacturing environment
Local incentives
International location considerations
How can you create a good experience?
Feel comfortable
Ⅰ. 서 론
현대인은 직간접적으로 정신병에 시달리고 있으며, 고민을 혼자 해결할 수 없어 남의 도움을 받아야 한다. 따라서 사람은 사회적 동물이기 때문에 혼자 모든 일을 처리해 나갈 수 없기 때문에 남의 도움을 받고 살아가는 상생적인 삶을 살아야 한다. 즉, 우리 인간은 혼자서 자기 성장을 달