고객과 종업원 사이의 상호작용은 시장이 성공하느냐 실패하느냐에 중대한 영향을 미치는 요소이다. 특히, 서비스 질은 중추적인 역할을 한다. 종업원에게 평균 이상의 관심을 기울이는 회사는 대부분 가장 성공하는 회사가 된다. 성공한 회사들은 종업원들을 잘 훈련 시켜서 처음부터 적절한 서비스
3) The general estimation about service quality and satisfaction
- In general service quality, 'bad' is 1people, 2.5%, 'not good is 2people, 5.0%, 'not sure' is 10people, 25.0%, 'a little satisfied' is 10people, 25.0%, 'satisfied' is 12people, 30.0%, and 'satisfied a lot' is 5people, 12.5%. The average is 5.10. This result presents that the service quality in customers perception is more than 's
market. Its strongholds are Europe and Northeast Asia. For example, it released internet mobile phone in early stage and even a special model ‘VERTU’ diamond decorated phone.
2.2.5 SERVICE
Nokia Care
As a customer service center, Nokia care helps customers to utilize Nokia’s product as much as possible. It successfully operates Nokia care line, Nokia care center, and Nokia authorize
1. Introduction
Application of Internet in the service industry has already become a major trend in practice with a hot stream attention and research in academic literature. As of 2000, as much as 215 million people have access to the Internet, which is 133 million greater than in 1995 (Brynjolfsson, Erik, and Glen, 2001). Scholars suggest that the number of websites is doubling every 6 months.
people
Very kind Employees
Weakness
But! There are so many Korean Restaurant inside the KU front gate street.
To measure service quality
Reliability:
The ability to perform the promised service both dependably and accurately.
Responsiveness:
The willingness to help customers and to provide prompt service.
Assurance:
The knowledge and courtesy of employees as well as their