본 연구를 수행하기 위하여 아래와 같은 다양한 접근 방법을 사용하였음.
a. 고객의 주요 불만사례 분석
- 이익훈 어학원의 ‘자유 게시판’ 분석
- 설문지 조사 분석
b. 서비스 흐름별 현상과 문제점
- Fishbone Diagram을 통한 잠재원인 분석
- Service Blueprint 분석
- Service Cycle 분석
c. 어
physical distance
work closely with the part manufacturing suppliers, manage quality more efficiently
Make and use its in-house steel to manufacture its automobiles
Hyundai invested $5.5billion to build steel-making plants in Dangjin
Benefits from integration
Increase flexibility and control on prices
Manufacture steels specifically tailored for its own designs
Provide stable sup
lead time but maximizing customer satisfaction in terms of price and taste
- The most emerging local burger shops around Anam these days
- Main competitive brand against Young-Cheol burger.
(2) Customer Satisfaction Analysis
We conducted customer questionnaire to figure out customers’ Satisfaction in terms of quality in process, output and physical circumstance of Young-Cheol Burger,
preservation technologies. Various modern technologies are applied to inhibit the growth of micro-organisms in food product as various food-spoilage micro-organisms are exit. Consequently, the techniques are so complicated and diverse to state in one paragraph. This report divides the methods into several categories, physical, biological, and chemical, and introduces each technology briefly.
customers and to provide prompt service.
Assurance:
The knowledge and courtesy of employees as well as their ability to convey
trust and confidence.
Empathy:
The provision of caring, individualize attention to customers.
Tangibles:
The appearance of physical facilities, equipment, personnel,
and communication materials. Hosun Rhim, KUBS