I. 서론
품질기능전개(Quality Function Deployment, QFD)는 고객의 요구사항을 체계적으로 제품 및 서비스 개발 프로세스에 반영하여 고객 만족도를 높이기 위한 대표적인 방법론입니다. 그중에서도 품질의 집(House of Quality)은 QFD의 핵심 도구로 널리 활용되고 있습니다.
품질의 집은 고객의 요구사항을 충족시
plans for In-N-Out Burger's expansion.
Quality, freshness, and service were very important to Harry and Esther. Their sons, Guy and Rich, learned the business from the "ground floor". From an early age, Guy and Rich worked at In-N-Out, learning the principles that were to become the cornerstones of In-N-Out's philosophy.
It was almost three years before a second In-N-Out was opened. By the
Plans
(고객과 시장에 중심을 둔 전략과 행동 방안)
100% Customer Retention
Maximum Customer Spending
Increase in the Customer Base
Greater Efficiency - Eliminating MR.BIV
Key Objectives: Increase Revenue/Sales and Increase Hotel Profitability (주요 목표 : 판매 매출과 호텔의 수익성을 증가시킨다)
Employee S
Planning
Step 4 : Production Planning
- The heart of QFD is in the correlation matrices
< House of Quality >
House of Quality is a graphic tool for defining the relationship between customer desires and the firm/product capabilities. It is a part of the Quality Function Deployment (QFD) and it utilizes a planning matrix to relate what the customer wants to how a firm (that p
Planning
Step 4 : Production Planning
- The heart of QFD is in the correlation matrices
House of Quality is a graphic tool for defining the relationship between customer desires and the firm/product capabilities. It is a part of the Quality Function Deployment (QFD) and it utilizes a planning matrix to relate what the customer wants to how a firm (that produces the products) is going to