relationship does not only increase revenue, but also allows the company to save cost. If companies get to know customers better through CRM, marketing cost decreases significantly. Thus, companies can increase revenue and save cost at the same time; that results in the better financial position of a company.
ii. Customer satisfaction
Customer relationship management allows companies to pr
Satisfaction
Survey results showed staffs are proud to work for the company and feel the company delivers on its values and ethos. They have a high level of satisfaction with relationships at work and believe The Body Shop has a culture where people are treated with care, honesty and respect.
Aspect of work % of satisfaction
Relationships 88.6
My role and the work I do 86.9
Benefits 84.4
Wo
전체적인 성과로 직결되기 때문에 조직은 개인의 직무에 대한 만족도를 향상시키는 방안을 모색해야 한다. 업무 만족도는 아래 다섯 가지의 척도에 따라서 측정될 수 있다.
① Pay
② Supervision & interpersonal relationship with co-workers
③ Policy of the organization
④ Opportunity for personal growth
⑤ Working condition
relationships substitutes for an unmet need in an actual relationship. For example, frequent game use was related to high peer-group satisfaction. Together, these studies indicate that cyber-relationships can provide a sens of belonging, warmth, and well-beings. Also results implied that gender should be considered an important factor when examining the impact of Internet use on personal adjustme
Executive Summary
The purposes of this report can be shown as three; (1) to see the relationship between various factors and organizational commitment, (2) to figure out how person-organization fit-the most influential factor- affects organizational commitment and (3) to find out some solutions to deal with the SMEs’ problems. Through the study, our team can find out strong relationship betwee