RelationshipBanking이다. 또 추세에 가속도를 붙이는 것이 Technology의 발전으로, 시장은 지금 기술의 발전으로 급격한 변화를 맞이하고 있다. 정보의 속도의 속성덕분에 좀 더 빨리 고객의 욕구에 대한 반응이 가능해졌고 온라인의 확산으로 시장은 새로운 모습으로 탈바꿈하고 있다. 이러한 상황에서 은행
bank and took over subordinated bonds to increase ROE
→The Financial Supervisory Service don’t reveal the list of first people who acquire subordinated debt
It doesn’t oversee properly although it knows BS Savings Bank issues subordinated debt through granting of credit
3. A Group of BS Savings Bank’s
close relationship problem
– Lobbying activity to The Financial
relationship between customers and suppliers.
From the companies' perspective, dealing with the suppliers and distribution channel managers would be first step, because they cannot make profits without any products. However, without regarding the needs of the customer toward the product or service, and their reaction after exposure or purchase of them, can companies survive and earn more profi
Systems의 고객관계관리(Customer Relationship Management: CRM) 소프트웨어와 데이터웨어하우스를 기반으로 하고 있다. 이 시스템이 적절하게 작동될 수 있도록, PNC는 고객의 부정확한 주소를 제거하고 이름이 약간 달리 표기된 동일인의 여러 계정들을 제거하기 위해 고객 데이터를 신중하게 정제(cleanse)하였다
However for B, I would think "oh! this guy made mistake to me again! I can stand it anymore! I do not trust him!". what make us to think like that even if they made same mistakes? Here is the theory that describes how the amount of trust effect human relationships. Stephen Covey uses the metaphor of Emotional Bank Account to describe "the amount of trust that's been built up in a relationship.