service time to reduce intricacy, and maximize efficiency. On the book, for example, they operate a specific time each week for customers to have a quick-check up. Also, when there more severe problem on customer’s car, they recommend customers to schedule an appointment check up with them.
The second factor is, that they use information as a part of efficient management. The mechanics do a
About the Case 4 : Enterprise Rent-A-Car
Have you ever heard about 'rent a car' service? In many companies, this service has been gave. And, this case is about rent car company's success. First, there is the story of the man named Kevin.
Kevin had had his own car but he faced car accident. His car was towed to repair shop. At that time, his assurance agency recommended Enterprise Rent A Car
service, repairment, assurance and so on. Especially, Homepage of the SAAB has information of the dealers so customers can quickly solve their problems when they are stuck into urgent situation. Also, SAAB classified the informations of the dealers according to their location. It makes customers use its customer service easier and faster. and SAAB has its own assurance system offering repairment
with the ERP system in Shell Canada
- speed up maintenance and repair operations at refineries
- Ease of use
Key factor for successful ERP system implementation of Shell Canada
- Training users about the functions and abilities of the ERP system
- Both formal and informal ERP training
Employees’ intentions to use the ERP system in their daily work.
Service Excellence - Innovative Excellence
Operating Revenues
Business Overview of KAL
- passenger transport, goods transport, airplane repairs, air services, in-flight meals, and aerospace industry
Principal Activities
1. Air Transportation
- Domestic airline services through 13 cities
- International airline services through 1